Refund policy

At Melo, our ice cream bites are freshly prepared and delivered frozen. Due to the perishable nature of our products, we do not accept returns.

Refunds & Replacements

We’ll gladly offer a refund or replacement if:

• You receive a damaged or leaked product

• You receive the wrong item

• The product arrives completely melted or unfit for consumption

How to Raise a Request

Please email us at support@themelocompany.com within 24 hours of delivery with:

• Your order number

• Clear photos or videos of the product and packaging

Requests raised after 24 hours may not be eligible.

Resolution

Once verified, we will:

• Send a replacement, or

• Issue a refund to your original payment method within 5–7 business days

Not Eligible for Refund

• Minor melting that does not affect quality

• Taste preferences

• Delivery issues due to incorrect address or unavailability

All refunds and replacements are subject to verification and Melo reserves the right to make the final decision.